Enquiry Response

Every enquiry answered, the moment it lands.

Portal, website, webchat by text or voice, and two-way SMS. Claire answers the question the buyer actually asked, in your brand, through the night and the weekend, then hands the right agent a qualified lead.

Already at work
1.3Menquiries answered for Australian agencies
54%of conversations happen outside business hours

Updated daily · as at 13 October 2026

Every channel in. One qualified lead out.

Every channel in, one qualified lead out.

01 · An enquiry arrives

From every channel

Portals, your website, webchat by text or voice, and two-way SMS.

realestate.com.auDomainAllhomesWebsiteSMS
02 · Claire answers

In seconds, day or night

From the listing’s own details and your documents.

Outside business hours
54%
03 · In your brand

Your agent, your logo

The agent’s photo, your colours and a link to the listing.

Reply sent
In your agency’s name
04 · Languages

Any language

Claire speaks 58 languages.

Languages Claire speaks
58
05 · The agent gets the lead

Qualified before it reaches a person

Contact details, finance status and the questions asked.

Finance pre-approved
Sent to the agent
Lead
06 · Back to your CRM

Nothing lost in between

Every enquiry written back with the augmented lead.

Written to your CRM
With the conversation summary

An example. The lead shown is invented; the share of conversations outside business hours is Claire’s own figure.

The difference

A visitor at 11pm gets an answer at 11pm.

No enquiry waits until Monday.

From enquiry to the agent.

Answered and qualified before it reaches a person. No after-hours triage.

  1. An enquiry arrives

    From realestate.com.au, Domain, Allhomes, another portal by email, your website form or your chat.

  2. Claire answers in seconds

    From the listing’s own details and the documents your agency has supplied: the price guide, the contract, strata fees, council rates or inspection times.

  3. In your brand

    The agent’s photo, your logo and colours, and a link to the listing. On your own website as a microsite, a chat inside the listing page, or a pop-up.

  4. The agent gets the lead

    A copy of the reply, contact details, finance status, the questions asked and a summary of the conversation.

  5. It is written back to your CRM

    Every enquiry, from every channel, with the augmented lead. Nothing is lost between the portal, the agent and the CRM.

  6. The vendor sees the campaign

    A live view of activity, and a weekly vendor report to the agent every Monday.

One answer. Two reasons to want it.

01

For business owners

Every enquiry profiled the same way, whoever is on duty, so lead quality is measurable. Your rules: instructions and guardrails per brand or office, your own disclaimers, and price conversations on or off.

02

For agents

The enquiry is answered and qualified before it reaches you. By text as well: the buyer replies, asks a question, and Claire answers, and you see the whole transcript.

Just some of the brands that trust Claire.

Jellis Craig
McGrath
Stone
Place
Nelson Alexander
Woodards
Morton
Hive

and +55 more

Other agencies using Claire include Abercrombys, Alex Pitsis Group (APG), All Properties Group, Barnett Real Estate, Barry Plant, Belle Property, Bombay Real Estate, Brava Residential, Broadhurst, Caroline Brown Property, Code, Crafted Property, eXp Realty, Felix Reitano Real Estate, Garry Jones Homes, george brand, Harcourts, Harwood, Hayman Partners, Hennessy Real Estate, Hillsea.com Real Estate, Integrity, James Avenue, K&D Properties, Keyes & Co Property, Kim Jones & Co, Laing + Simmons, LJ Hooker, Marriott Lane, Martinuzzi Property Group (MPG), McNeice, MK Real Estate, Movable, Multi Dynamic, Nic & North, Palm House Property, Pilgrim, Professionals, Raine & Horne, Ray White, RE/MAX Edge, Reddy G Real Estate, Richard Matthews Real Estate, Richardson & Wrench, Sale Street, SMART Real Estate, Soul, Stoke, Suburbia, Sydney Realty Centre, View, Vivid Property, Wolf.

Questions we get asked.

Which enquiries does Claire answer?

Enquiries from realestate.com.au, Domain and Allhomes, other portals through email processing, website form fills, webchat on your own site and on listings, where a consumer can type or talk to Claire, and two-way SMS follow-up. They are answered in real time, through the night and the weekend.

What does the buyer get back?

Within seconds, an answer to the question they actually asked, in your agency’s brand. That might be the price guide, the contract, the Section 32, strata fees, council rates or inspection times, depending on what your agency provides. Claire speaks 58 languages.

What does the agent receive?

Seconds after an enquiry, a copy of Claire’s reply and an augmented lead: contact details, finance status, the questions asked and a summary of the conversation. Every enquiry is also written back to your CRM.

What does Claire answer from?

The listing data your agency supplies, the documents it uploads and the settings it controls. You can add instructions and guardrails per brand or office, add disclaimers, and turn price conversations on or off.

When does Claire stop responding?

Once a listing is sold, withdrawn or taken off the market. Individual listings can be excluded altogether.

See Claire answer one of your listings.

Forty-five minutes, on your own stock. Or ask Claire about it right now.